Looking for great service? Wine-Searcher has your back.
Lots of websites let people write their own ratings of stores. We keep in mind that these are much more likely to represent how much one person liked the store, rather than the level of service on offer. Wine-Searcher ratings are based on daily calculations from the information we store in our database.
Online stores and merchants are rated by Wine-Searcher on a scale of 1 – 5, with five being our top trusted merchants. Poorly performing merchants lose stars until they reach our lower limit of one star. At that point, they are removed from Wine-Searcher.
How we rate
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Merchant star ratings are shown using green stars , whereas tasting note reviews are shown using yellow stars .
Ratings are a data-driven measure of the customer experience a merchant provides, with a mix of factors counting towards an overall star rating. Every day, Wine-Searcher runs automatic software checks that can add or subtract points to a merchant’s score depending upon their response. A mystery shopping program also monitors how swiftly merchants respond to orders and ensures that merchants are able to supply the wines that they are listing.
The checks take into consideration:
Wine-Searcher removes a merchant's listing for various reasons, including: